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Picking a Job that matches your personality is a major key! Extroverts have the most outgoing personalities on the planet which are super beneficial to any company and team. Within the technology industry, there will be so many skills needed to learn, grow and sustain in your career but the one thing that's always constant will be your ability to engage with your immediate team, cross-functional teams, and customers. If you are the ultimate outgoing person who never meets a stranger and just simply loves everything about people and conversations, then here are six careers in tech that might be of interest to you.
Customer Success Manager
As a customer success manager, you focus on building meaningful and lasting relationships with customers by ensuring they have a rewarding and positive customer experience. This could include addressing customer concerns, resolving their issues, and serving as a liaison between internal teams and customers resulting in overall customer satisfaction, yes it really is all about customer support. Depending on the organization, the name can vary such as customer success manager, customer support manager, client success manager and even customer service manager. Coursera and LinkedIn Learning offers many courses focusing on Customer Success Management.
Great skills to have:
Project management
Communication skills
Customer service
Basic MS Excel skills.
What's the pay like for a Customer Success Manager?
The customer success manager's salary will vary depending on company, location and years of experience. The average salary for a customer success manager in the US ranges is $94,304 a year, according to Glassdoor (September 2022).
IT Support Specialist
As an IT Support Specialist, you provide end to end technical support to customers from diagnosing, troubleshooting to problem-solving customer hardware and software issues. In this role, you may support external and internal customers providing onsite to remote support. If you don't know exactly what path in IT, you'd like to take here's a great start. There are many titles with similar responsibilities: Desktop Support Technician, Helpdesk Technician, Network Support Technician and Customer Engineer. CompTIA offers many certifications to help start you on your journey. Most suitable for these roles: A+, Security +, Network +. Another great resource for learning IT fundamentals on YouTube is Kevtech IT Support!
Great skills to have:
Customer service
Attention to detail
Interpersonal skills
Basic knowledge of computer fundamentals
What's the pay like for an IT Support Specialist?
The IT Support Specialist salary will vary depending on company, location and years of experience. The average salary for an IT Support Specialist in the US ranges is $53,170 a year, according to Glassdoor (September 2022).
Technology Sales
As a technology sales rep or "tech rep" you are the bridge between the services that a customer doesn't know it needs and the answer to the solution that they are currently having with their technology. You could work for a company that offers subscription services for cloud services much like Hewlett-Packard Enterprise or physical products. You help your business gather information leading prospects into sales which could benefit revenue. Tech sales can be a lucrative career for anyone interested in this aspect of business within a technology company. No specific degree is required as there are courses offered such as Aspireship SaaS Sales Foundations that will teach you how to be successful in this role.
Great skills to have:
Project management,
Product knowledge
Data Analysis
Familiarity with customer relationship management (CRM tools)
What's the pay like for a Technology Sales?
The Technology Sales salary will vary depending on company, location and years of experience. The average salary for a Technology Sales in the US ranges is $113,119 a year, according to Glassdoor (March 2023). However, the earnings could be more depending on various factors.
Product Manager
As a Product Manager your role focuses heavy on the vision of products and/or services rather it's a physical product such as an iPhone or its product features. From the initial idea to its conception, you work the product strategy with multiple teams focusing on customer wants, conveying customer feedbacks and conducting marketing analysis. You'll be involved in it all as you are at the intersection of business, technology and marketing. So, if you like one or all three areas this may be the perfect role for you. There's no specific degree or certification required; however, many people in these roles have degrees in psychology, business, information technology, marketing, human computer interaction. Product School offers a curriculum to help you grow in your PM career.
Great skills to have:
Project management
Communication skills
Strategic thinking
Ability to Influence without authority
What's the pay like for a Product Manager?
The Product Manager salary will vary depending on company, location and years of experience. The average salary for a Product Manager in the US ranges from $76,965 to $207,130 a year, according to Glassdoor (March 2023).
Scrum Master
As a Scrum Master you'll lead a team through the Agile framework. You will collaborate with leads and team members facilitating the flow of a project to ensure continuous improvement throughout the entire project lifecycle. A scrum master is not to be confused with a project manager as you are not leading a project just ensuring that everyone is working efficiently. To ensure that a project is working through continuous improvement you'll conduct "sprints" which are when teams have typically 15-minute events over the course of 1-4 weeks where they either update or improve a product version or feature. Highly recommend: Scrum Alliance Certified Scrum Master certification (2 day) and/or ICAgile or PMI Agile Certification. AgileDad provides exceptional Agile training.
Great skills to have:
Time Management
Organizational skills
Knowledge of Agile and Scrum
Handle conflict resolution
What's the pay like for a Scrum Master?
The Scrum Master salary will vary depending on company, location and years of experience. The average salary for a Scrum Master in the US ranges is $91,828 a year, according to Glassdoor (March 2023).
UX Designer
As a UX Designer, you might find this role both exhilarating and exciting as you work on products and services that ultimately make the user experience more accessible and user-friendly from designing websites to apps. You are like the middle person between people and products. There's a lot more that goes into being a UX design such as building out designs, user personas and conducting user research. Learn UX Design with Grow with Google or take an assortment of UX Design related courses through Coursera.
Great skills to have:
Knowledge of UX design tools
Product knowledge
Graphic design skills (not required but encouraged)
Collaboration
What's the pay like for a UX Designer?
The UX Designer salary will vary depending on company, location and years of experience. The average salary for a UX Designer in the US ranges is $97,125 a year, according to Glassdoor (March 2023).
Each role requires its own level of experience, expertise and knowledge in which it might require industry certifications and/or portfolios to demonstrate work. Regardless of the route, you have to take it is all attainable and rewarding. For more information, connect with those in your network either through LinkedIn and/or organization as well as browse Google to see what programs may be offered at affordable prices.
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